Shipping Policy

At Fluffle Friends, we do our best to deliver your cuddly friends quickly and safely. Below you’ll find all the details about how we handle shipping.

1. Processing Time

• Orders are typically processed within 1–3 business days after payment is received.

• Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Rates & Delivery Times

• Shipping costs are calculated at checkout and depend on your location and chosen delivery method.

• Estimated delivery times:

  • Domestic (within [Your Country]): 3–7 business days

  • International: 7–21 business days (may vary by destination)

• Please note: delivery times are estimates and may be affected by customs delays, weather, or courier issues.

3. Order Tracking

• Once your order has shipped, you’ll receive a confirmation email with tracking information so you can follow your package’s journey.

4. Shipping Destinations

• We currently ship to [list countries you ship to].

• If your country is not listed at checkout, please contact us and we’ll do our best to help.

5. Customs, Duties & Taxes

• For international orders, customers are responsible for any customs duties, import taxes, or additional fees charged by their local government.

6. Delayed or Lost Packages

• While rare, delays or lost packages can happen. Please contact us if your package is significantly delayed.

• Fluffle Friends is not responsible for delays caused by carriers, customs, or circumstances outside our control, but we’ll do our best to assist you.

7. Contact Us

For any shipping questions or special requests, you can reach us at:

📧 hello@flufflefriends.com
📞 250-447-0561